Flora Medspa | Terms & Conditions

Cancellations

As a courtesy to our providers, for non-group appointments, please provide a minimum of 24 hours notice should you need to cancel or reschedule an appointment. You will be charged $75 if an appointment is canceled or rescheduled less than 24 hours in advance or if there is a no-show. If you arrive more than 10 minutes late for your appointment, you may be required to reschedule to avoid disrupting other clients’ appointments. There are no exceptions to these policies.

Pricing & Prepayments

As patients contemplate aesthetic medical treatments, they frequently need information about the financial aspects of their treatment and the various payment methods available to them. Our staff members are specially trained in the financial options available to our patients, and they are readily available to assist you with these issues in any way that you may require. Because we provide elective cosmetic procedures, the care provided at Flora Medspa is not covered by any medical insurance programs, and we do not participate in any such plans.

Payment Options

Payment for all medical spa procedures is due at the time of the treatment. For specially packaged or grouped treatments, payment for the entire package is due at the time of the first scheduled treatment. A credit card may be required to reserve an appointment for treatment scheduled in advance. We provide a number of payment options which may be used individually or combined according to your desires:

• Cash or Cashiers Check: Cashier’s check, or cash
• Major Credit Cards: VISA, MasterCard, and American Express

Cancellation and Refunds

We understand that a situation may arise that could force you to cancel or postpone your treatment. Please understand that such changes affect not only our staff but our other patients as well, and we therefore request your courtesy and concern. If you need to cancel your appointment, please allow 24 hours to notify us of the cancellation. Should we receive less than 24 hours of notification, or should you fail to keep your appointment, your credit card will be charged $75 for the visit.

There can be No Refunds for Services Already Provided

In the event that a package or series of treatments has begun, these services will be considered to have been rendered even though the full series may not have been completed. Should you wish to discontinue your treatment in the midst of a series, credit for the pro rata share of unused treatments at the discounted package price may be extended, and may be used to purchase other treatments or products offered by Flora Medspa, or it may be transferred to another individual to be used in exchange for treatments or products of comparable value to the credit.

Revisional Treatment or Treatment of Complications

The practice of medicine and surgery is not an exact science, and medical spa treatments are the practice of medicine. Although good results are anticipated, there can be no guarantee or warranty, expressed or implied, by anyone as to the actual results you may get. Occasionally additional treatments and/or treatment for problems or complications may be required. These could result in additional charges for which you may be responsible. Your insurance, if you have it, may or may not cover the expenses related to actual complications or other medically related problems arising out of treatment at Flora Medspa. I acknowledge that I have read and fully understand the foregoing Financial Policies and my obligations related thereto. These Financial Policies are subject to change without notice. If you have any questions or need assistance with any financial matters relating to your treatment, please contact our office for help.

Consultations

We provide free consultations and in-depth skin analysis with one of our expert providers. We believe an informed client with realistic expectations will be most satisfied with our treatments and results. Our consultations include education about your unique skin type, a comprehensive discussion about all options available to you, both immediate and long term, and a clear plan of action based on your individual goals. If you arrive more than 10 minutes late for your appointment, you may be required to reschedule to avoid disrupting other clients’ appointments. There is a limit of 2 free consultations per person per 365 days.

Child Policy

To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving their services. Children who visit Flora Medspa during their parents’ appointments, or children who are unattended in the waiting area, can pose a health and safety risk due to the nature of our business. An adult must accompany children under the age of 18 receiving services. Please understand that our concern is for the safety of your child. We hope you will aid us in keeping Revival in a safe environment. Don’t hesitate to get in touch with us if you have concerns or questions about this policy.

Pet Policy

For the health and safety of our clients, Flora Medspa has a No-Pets policy. Although we love animals, we ask that you please leave your pet at home during your visit to Flora Medspa. Only working service dogs are permitted. This No-Pets policy applies to:

• Pets
• Emotional Support Animals
• Comfort Animals
• Therapy Animals

Flora Medspa complies with the Americans with Disabilities Act (ADA), allowing access for all individuals to public places; therefore, we allow working service dogs to accompany our patients. Service animals are individually trained to perform work or tasks for people with disabilities. Service animals must be leashed or harnessed except when performing work or tasks where such tethering would interfere with the dog’s ability to perform the work or tasks. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Under ADA regulations that became effective on March 15, 2011, there are no protections for emotional support animals in terms of access to public accommodations and public entities. The Department of Justice has stated that emotional support animals are not protected as service animals under these regulations. Should you arrive to an appointment with a pet that is not a service animal, you will be asked to remove the animal from our offices. To avoid any disruption or inconvenience, we ask that you please leave your pet at home. Thank you for your cooperation and consideration of all our clients.

Film & Photo Policy

Clients, or a friend of a client, are prohibited from filming, recording, or taking photos of a Master Provider or Master Aesthetician in a treatment room or anywhere on property. If you would like to film, please seek written approval from ’s Marketing Team or Practice Manager.

Privacy Policy

Your privacy is essential to us. The following outlines our privacy policy to help you understand how we collect, use, communicate, disclose, and use personal information.

Before or at the time of collecting personal information, we will identify the purposes for which information is collected. We will collect and use personal information solely to fulfill our specified purposes and for other compatible purposes. We will only retain personal information as long as necessary to fulfill the specified purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by reasonable security safeguards against loss or theft and unauthorized access, disclosure, copying, use, or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

You can permanently disable your account and remove your information from our database at any time by sending an email. You can see what information is deleted and what we continue to store after the account is disabled in our privacy policy. These terms remain in effect after your account is disabled.

We collect information automatically as you navigate the site or through our analytics providers. We may store usage information such as the type of device you use to access our Website, including IP address, device ID, the pages you visit or request, links clicked, referring sites, user interactions, and your search terms. We also derive your location from your IP address.

European Union Data Transfer

We are based in the United States. By using our services, you consent to transfer your personal data to the United States and to the processing and use of that personal data in the United States. This processing and use are limited to what is described in this privacy policy and the terms of use. We may use your information to offer you products and services that we think may interest you unless you have opted out of marketing communications. If you are in the European Economic Area, where required by applicable law, we will obtain your consent before sending you any marketing communications. You may object to using your data for direct marketing purposes at any time, free of charge, when we collect your personal information, and in every marketing communication. We will never provide your information to third parties for marketing purposes without your prior consent. To ensure the best experience for all clients and team members, clients who exhibit disruptive or aggressive behavior or have a history of no-showing appointments may be denied the opportunity to schedule treatments.

Cookies

We employ the use of cookies. By accessing the Flora Medspa website, you agreed to use cookies in agreement with the Revival privacy policy.

License

Unless otherwise stated, Flora Medspa and/or its licensors own the intellectual property rights for all material on Flora Medspa website. All intellectual property rights are reserved.

User Comments

Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material, and data (‘Comments’). Flora Medspa does not screen, edit, publish, or review comments prior to their appearance on the website.

Content Liability

We shall not be held responsible for any content that appears on your website. You agree to protect and defend us against all claims that are rising on your website.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our website. You approve to immediately remove all links to our website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our website, you agree to be bound to and abide by these linking terms and conditions.

Removal of Links From Our Website

If you find any link on our website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to do so or to respond to you directly.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury resulting from negligence;
• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
• Limit any of our or your liabilities in any way that is not permitted under applicable law; or
• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty. As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature. If you have any queries regarding any of our terms, please contact us.